Reference

How menang7 Handles Your Personal Information

When you open an account and connect your DANA, OVO, or GoPay wallet, you share information with us — and this page tells you exactly what we collect, why we collect it, and what control you have over it.

No data sales to third partiesWallet data kept separate from browsing dataYou can request access or deletion at any timeSSL encryption across all account sessionsAvailable where local law permits
menang7 How menang7 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security at the account level is not passive. Every session runs over SSL, login attempts outside your normal device pattern trigger an OTP verification to your registered number, and wallet connections to DANA, OVO, or GoPay are handled through tokenised references — not raw account credentials. Here is what that means for the four areas that matter most to your privacy.

Account Security

OTP verification fires automatically when we detect a login from an unrecognised device or location, keeping your account access tightly controlled at all times.

Cookie Control

Session cookies keep you logged in during active play. Analytics cookies can be declined via your browser settings without affecting your ability to deposit or withdraw.

Data Retention

We keep transaction records for the period required under applicable Indonesian regulations. Account data is removed from active systems once a deletion request is verified.

Requesting Changes

Submit a data access or correction request through live chat or email. We verify your identity using your registered phone number before making any changes to your account record.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to update, access, or remove personal data tied to your account, our support team handles privacy requests directly. Queries about wallet data — including DANA, OVO, or GoPay transaction records stored on your account — can be submitted through any of the channels below. We aim to acknowledge privacy requests within one business day and resolve them as quickly as the verification process allows.

Live Chat Start a live chat from the account dashboard. A support agent will verify your identity before discussing any account or data details.
Email Support Send your privacy request or data-deletion query to our support email. Include your registered phone number so we can match your account.
In-App Help Open the Help section inside the menang7 app on Android or iOS, tap Privacy Request, and submit the form directly from your logged-in session.

Common Questions About Your Privacy on menang7

These are the questions we hear most often about how we handle account data, wallet information, and your rights as someone who uses the platform where local law permits.

We collect your name, email, phone number, and the wallet identifier you link — DANA, OVO, or GoPay. We do not collect your wallet PIN or biometric login data from your e-wallet app.

Yes. Submit a data access request via live chat or email with your registered phone number. We verify your identity first, then provide a summary of what your account record contains.

Transaction records are retained for the period required under applicable Indonesian regulations. After a verified deletion request, your data is removed from active systems within a reasonable processing window.

We do not sell your data. Limited sharing occurs only with the payment processors that handle DANA, OVO, and GoPay transactions, and only to the extent needed to process your deposit or withdrawal.

Analytics cookies can be declined through your browser settings at any time. Doing so does not block your ability to log in, deposit via GoPay or OVO, or access any part of the platform lobby.

After account closure, we retain transaction records only for the regulatory period required under Indonesian law. Personal identifiers not needed for compliance purposes are removed from active systems after verification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.